Skip to content

Cart

Your cart is empty

Cancellations & Refunds

Cancellation for rental orders
If you wish to cancel more than 7 days of the rental start date, you will receive a full refund for the rental fee, delivery fee and cleaning fee (if applicable) minus a cancellation charge being £10 to cover administrative costs.
Requests to cancel your rental order can be made by by emailing support@thebridaledition.co.uk.
Any cancellation made within 7 days of the rental start date will not be reimbursed and you will be charged the full amount of the rental fee, delivery fee and cleaning fee (if applicable) and any other applicable charges.
Cancellation for purchase orders
All wedding gown dress sales are final. We encourage you to come and try on in our London boutique store to ensure you can see and try on the gown in person.
Refunds 
We will issue a full refund in the following scenarios:
  • If a rental or purchase item is received damaged beyond wearability (please email support@thebridaledition.co.uk with photos of the damage asap).
  • If The Bridal Edition cancels a rental or purchase within 48 hours of the rental start date for a rental item or the estimated delivery date of a purchased item  for reasons including, but not limited to:
    • If an item is no longer available after an order has been made
    • If there is a delay in sending out the rental item because of a previous rental issue
  • If The Bridal Edition delivers the wrong item
  • If there is delay in delivery or non-delivery by our delivery partners
Please contact support@thebridaledition.co.uk to start the refund process. 
Refunds typically take 10 days to process once accepted. 

×